We're been able to have more direct communication with our clients via text. We've obtained so many reviews to our business' that are positive. Opmerkingen: Our experience with Broadly has been very well. We're about a year into using them and fingers crossed this doesn't change. Thus far, I have honestly not experienced any cons to this service/platform/software. The prior is for both their review/feed back function as well as their chatbots.
I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot".
Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.įirst off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Opmerkingen: I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly.
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